My 11 Terms & Conditions – Complete Platform Usage Guide for Malaysia Members

Acceptance of Terms of Use

Welcome to my 11. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member", "User") and my 11 ("Company", "Platform", "we"). By accessing, registering for, or using any part of the my 11 platform — whether via the website or mobile application — you acknowledge that you have read, understood, and agreed to be bound by all Terms contained in this document.

If you disagree with any part of these Terms, please stop using the my 11 platform immediately. Continued use of the platform after any amendment to the Terms is published will be considered acceptance of those amendments.

Member Eligibility

To register and use my 11 services, you must meet all of the following eligibility requirements without exception:

• At least 18 years old at the time of registration and throughout the period of platform use.
• Acting as an individual on your own behalf and not on behalf of any other entity or individual.
• Not appearing on any list of individuals excluded or barred from using gambling services for any reason.
• Not suffering from any gambling problem that is known or has been medically confirmed.
• Registering in your own personal capacity — not as a broker, agent, or intermediary for any third party.
• Have full legal capacity to enter into a binding agreement as required by applicable law.

Registration & Account Management

By registering a my 11 account, you agree to provide truthful, accurate, current, and complete information. You also agree to keep that information up to date should any changes occur. my 11 reserves the right to decline registration or close an existing account if the information provided is found to be false or misleading.

One Account Per User: Each individual is only permitted to hold one (1) active account on the my 11 platform at any time. Holding more than one account — whether in your own name or another person's — is a serious violation of these Terms.

Account Security: You are solely responsible for keeping your account username and password confidential. Any activity carried out through your account is considered your own. Please notify the my 11 support team immediately if you suspect any unauthorised access to your account.

• Do not share your my 11 account login credentials with anyone.
• Use a strong, unique password that is not used for any other account.
• Log out of your account after each session, especially when using a public or shared device.
• Accounts may not be transferred, sold, or used by another individual for any reason.

Deposits, Withdrawals & Financial Transactions

All financial transactions on the my 11 platform are conducted in Malaysian Ringgit (MYR) only. We do not accept or process transactions in foreign currencies. The payment methods accepted by my 11 are as follows:

Withdrawal Conditions:

• Withdrawals may only be made to an account or e-wallet registered under the same name as your my 11 account. Withdrawals to third-party accounts are not permitted.
• If a bonus has been claimed, the associated rollover requirements must be fulfilled before any withdrawal can be processed.
• My 11 reserves the right to request identity verification documents (KYC) before processing a first withdrawal or any withdrawal exceeding RM 5,000.
• The standard daily withdrawal limit is RM 30,000. Higher limits are available for my 11 VIP members.
• My 11 does not charge any fees for standard withdrawals. However, the minimum withdrawal threshold must be met.

Bonuses, Promotions & Loyalty Programme

My 11 offers a variety of bonuses and promotions from time to time to reward both new and existing members. All bonuses are subject to the specific terms and conditions stated in each respective promotional offer.

General Bonus Terms:

• All deposit bonuses are subject to rollover requirement (wagering rounds) must be met before a withdrawal can be made. Rollover rates vary depending on the bonus type.
• Each bonus may only be claimed once per promotion unless explicitly stated otherwise in the relevant promotion terms.
• The my 11 Welcome Bonus is exclusively for new members who have never previously held an account. Anyone who uses different details to claim the welcome bonus more than once will be considered to have committed fraud.
• My 11 reserves the right to withdraw, modify, or cancel any bonus at any time if there is evidence of misuse or fraud.
• Wagers on certain games may not count, or may only partially count, towards rollover requirements. Please refer to the specific promotion terms for full details.
• The my 11 VIP Loyalty Programme offers additional benefits including higher withdrawal limits, exclusive bonuses, and priority support services.

Sports Betting Rules

The my 11 Sports Betting section covers a wide range of sports, including Malaysian Super League and EPL football, BWF badminton, MPL Malaysia esports, NBA, Formula 1, and over 100 sporting leagues worldwide. The following rules apply to all sports bets:

• Odds Movement: Odds displayed are current at the time a bet is placed. Once a bet is confirmed, the odds applied are those at the time of confirmation, even if the odds subsequently change.
• Event Cancellation: If an event is cancelled, postponed by more than 12 hours, or not completed as scheduled, all related bets will be voided and stakes refunded unless otherwise specified in the relevant sports rules.
• In-Play Betting: For live in-play betting, the live display results are for entertainment purposes only. Official results based on the organiser's statistics are final for bet settlement purposes.
• Betting Limits: my 11 reserves the right to set minimum and maximum betting limits for each market. Limits may vary by league, market type, and member account status.
• Bet Acceptance: my 11 reserves the right to decline, limit, or void any bet at our sole discretion without providing a reason, including but not limited to situations involving significant technical errors.
• Official Results: Results used to settle bets are based on official outcomes published by the relevant sports governing body.

Casino Games & Table Games

The my 11 platform offers a wide range of casino games including slots, blackjack, roulette, baccarat, poker, and Live Casino games with real dealers. The following conditions apply:

• All RNG (Random Number Generator) casino games use independently audited systems to ensure genuine fairness and randomness.
• The Return to Player (RTP) rate for each game is published and available upon request from the my 11 support team.
• In Live Casino, any dispute regarding game outcomes will be resolved based on video recordings retained by my 11. Decisions made on the basis of these recordings are final.
• In the event of a technical failure or network disruption during gameplay, my 11 will endeavour to restore the game to its last valid state. If restoration is not possible, the affected bets may be voided.
• Progressive jackpots are only valid when claimed in accordance with the minimum conditions set out in the relevant game rules. Jackpots triggered as a result of a system error will not be paid out.

Prohibited Conduct

The following are strictly prohibited on the my 11 platform and will result in immediate disciplinary action, including account closure and balance freeze:

• Using automated software (bots), scripts, or third-party tools to interact with the my 11 platform.
• Owning or using more than one account, whether directly or through another person.
• Colluding with other players to exploit the betting system.
• Exploiting technical errors or system loopholes to gain an unfair advantage.
• Spreading false, misleading, or harmful information about my 11 to the public.
• Using the my 11 platform for money laundering or any other illegal activity.
• Accessing another person's account without their authorisation.
• Attempting to circumvent my 11's identity or age verification systems.
• Abusing the customer support system, including threats, profane language, or repeated harassment.

Account Closure, Suspension & Freezing

My 11 reserves the right to suspend, freeze, or close any member's account for the following reasons:

• Violation of any part of these Terms & Conditions.
• Confirmation that registration information provided is false or inaccurate.
• Failure to verify identity or age when requested.
• Activity suspected of involving fraud, money laundering, or other financial crimes.
• Requests from relevant legal authorities.

Members may also close their own account at any time by contacting the my 11 support team. Any confirmed valid balance will be returned once all applicable rollover requirements have been met and the KYC verification process is complete.

For the purposes of Responsible Gaming, members may request a temporary account suspension (self-exclusion) for a chosen duration. During the self-exclusion period, the account cannot be reactivated under any circumstances.

my 11 Liability Limits

To the extent permitted by applicable law, my 11 shall not be liable for:

• Any indirect, consequential, or punitive losses arising from the use of the my 11 platform.
• Service disruptions due to scheduled maintenance or technical failures beyond our control.
• Losses resulting from unauthorised access to your account due to your own negligence in safeguarding your login credentials.
• Odds changes or bet outcomes that do not go as expected.

My 11's total liability to any member for any claim shall not exceed the total amount deposited by that member in the 30 days preceding the claim.

Privacy & Data Protection

The collection, processing, and protection of your personal data by my 11 is managed in accordance with my 11 Privacy Policy which forms part of these Terms. A summary of our privacy commitments:

• Your personal data is collected solely for the stated purposes and will not be sold to any third party.
• All data is encrypted using 256-bit SSL technology during transmission.
• You have the right to request access to your personal data held by my 11.
• You have the right to request correction of any inaccurate or incomplete data.
• Under certain circumstances, you have the right to request the deletion of your personal data.

Amendments to Terms & Conditions

My 11 reserves the right to modify, add to, or remove any part of these Terms at any time at our sole discretion. Amendments take effect immediately upon publication on the my 11 website.

For material amendments, my 11 will endeavour to provide reasonable notice to members via their registered email or in-platform notification at least 7 days before the amendments take effect. Continued use of the my 11 platform after the effective date of any amendment constitutes full acceptance of the updated Terms.

Governing Law & Dispute Resolution

These Terms are governed by and interpreted in accordance with applicable law. Any dispute arising in connection with these Terms or the use of the my 11 platform shall first be resolved through amicable negotiation between both parties.

If a resolution cannot be reached through negotiation within 30 days, the dispute may be referred to arbitration or another mutually agreed dispute resolution procedure. my 11's final decision regarding bet settlements and game disputes is binding once all internal review processes have been completed.

Contact Us

If you have any questions, concerns, or feedback regarding these Terms & Conditions or your use of the my 11 platform, please contact our support team:

• Email: support@my11.im
• Live Chat: Available 24/7 via the chat icon in the bottom corner of the my 11 website
• WhatsApp: Available via the link in the platform's support section

My 11's Bahasa Malaysia-proficient support team is ready to assist you at any time, every day of the year. Our average live chat response time is under 3 minutes.

For specific enquiries regarding Responsible Gaming, including self-exclusion options and betting limits, please use the relevant link or contact us directly.