Why Does Responsible Gaming Matter?
For most Malaysian players, betting on Super League football, following EPL odds, playing Live Casino baccarat, or trying their luck on slots is a fun and entertaining pastime. The majority of people can enjoy these activities in a controlled and healthy way without any issues.
However, my 11 We recognise that for a small number of individuals, gambling can become something that is difficult to control. When this happens, it can affect not only the individual themselves, but also their family and loved ones.
That is why Responsible Gaming is more than just a slogan at my 11 – it is a genuine commitment we uphold through practical control tools, authentic support, and strict policies to protect our members. We do not want business gains that come at the expense of our members' wellbeing.
My 11 takes a responsible approach across all aspects of our operations – from how we market our services and design our platform interface, to how we train our customer support team to identify and assist members who may need additional support.
"We want every gaming session at my 11 to end with a smile on your face – whether you win or lose. A fun game is a game played in control."
— The my 11 Team
Essential Smart Play Tips
my 11 Responsible Gaming Control Tools
All these tools are available free of charge to every my 11 member and can be activated at any time through your account settings or by contacting our support team.
Set a daily, weekly, or monthly deposit limit to control how much money you load into your my 11 account. Deposit limits can be lowered immediately, but increasing a limit requires a 7-day waiting period.
Set a daily session time limit for your gaming on my 11. The platform will send you a warning as you approach your time limit and automatically log you out once it is reached, ensuring you get adequate rest.
Set a maximum loss limit you are comfortable with for a given day, week, or month. Once this limit is reached, you will be unable to continue betting until the limit period resets automatically.
Take a temporary break from the my 11 platform for 24 hours, 7 days, 30 days, or any duration of your choosing. During this period, your account will be temporarily suspended and you will not receive any promotional communications.
Choose to fully exclude yourself from the my 11 platform for a minimum period of 6 months, up to a permanent ban. Self-exclusion cannot be reversed early. Your account will be locked and any valid balance will be returned following a review.
Enable periodic reminders that display your session information – how long you have been playing, the total amount wagered, and your current balance – so you always stay informed about your betting activity in real time.
How to Activate my 11's Control Tools
Activating a Responsible Gaming tool at my 11 is straightforward and can be done in under 5 minutes.
Open the my 11 platform and log in to your account using your username and password.
Click the profile icon in the top right corner and select "Account Settings" or "Responsible Gaming" from the menu.
Select the control tool you wish to activate – deposit limit, time limit, loss limit, temporary break, or self-exclusion.
Enter your desired limit in MYR or select a time period. Review your entry before confirming.
Click "Confirm" to activate the limit. The limit will take effect immediately. You will receive a confirmation email from my 11.
If you have difficulty activating these control tools on your own, please contact my 11 support team via live chat or email at support@my11.im. We will guide you through the process.
Warning Signs of Problem Gambling
Know the early warning signs before they become a serious problem. The sooner you recognise them, the easier it is to get help.
my 11's Commitment to Responsible Gaming
Here is how my 11 ensures our platform consistently supports a Responsible Gaming culture for all members in Malaysia.
My 11 carries out a comprehensive age verification process at registration. We use a KYC system to confirm that every new member is at least 18 years old before they are permitted to use any of the platform's services.
The my 11 system continuously monitors members' betting patterns to identify behaviour that may indicate a problem. When warning signs are detected, our Responsible Gaming team will proactively reach out to the member in question.
My 11 does not send promotional communications to members who have opted for self-exclusion or are currently in a cool-off period. All our marketing materials comply with guidelines that place Responsible Gaming as the top priority.
All my 11 customer support team members undergo specialised Responsible Gaming training. They are trained to identify signs of problem gambling and to provide appropriate, empathetic, and effective support to members who need assistance.
Test Yourself – Are You Gambling Responsibly?
Answer these simple questions honestly to assess for yourself whether your gambling habits are at a healthy level. Remember – this is for your own benefit and your results are not shared with anyone.
Check all statements that apply to you in the past 30 days:
my 11's Promise to Our Members
My 11 will not employ psychological manipulation techniques or platform designs that pressure you into betting beyond your means. Our platform is built for enjoyment, not addiction.
When you choose self-exclusion, my 11 will fully respect your decision. No promotional communications, no attempts to lure you back during an active exclusion period.
The my 11 support team is trained to listen and assist without judgment. If you feel you need to talk to someone about your gambling habits, we are here for you.
My 11 openly displays information on win probabilities, game RTP, and betting risks. We do not hide the fact that most players will lose in the long run.
FAQ – my 11 Responsible Gaming
Self-Exclusion is a more serious and longer-term exclusion (minimum 6 months to permanent) that requires a review before your account can be reactivated. It is suited for situations where you feel you need a longer break or are experiencing difficulty controlling your gambling.