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Account & Registration
Registering for my 11 takes less than 2 minutes. Head to the Register, fill in the form with your full name (as per MyKad), username, Malaysian phone number, email address, and date of birth. After submitting the form, verify your email and make your first deposit in MYR to start playing. Registering for my 11 is free – no fees apply.
The minimum age requirement to register and use the my 11 platform is 18 years old. This is an absolute requirement with no exceptions. my 11 enforces strict age verification through a KYC (Know Your Customer) process. Any account found to have been registered using false information or belonging to an underage user will be suspended immediately.
Click the "Forgot Password?" link on the Log In. Enter the email address or Malaysian mobile number registered to your my 11 account. A password reset link will be sent within 5 minutes. Once received, click the link and set a new strong password. If you don't receive the email, check your spam folder or contact my 11 live chat support.
To verify your identity, my 11 requires: (1) A valid copy of your Malaysian MyKad or passport, and (2) Proof of current address such as a utility bill or bank statement dated within the last 3 months. Documents can be uploaded directly through the "Account Verification" section after logging in. The review process is typically completed within 1–3 business days.
You can update certain details such as your email address and phone number through your my 11 account settings. However, your full name, date of birth, and primary identity information cannot be changed once KYC verification is complete, as they are tied to your official identification documents. For changes that require a review, contact my 11 support.
If you wish to close your my 11 account, contact our support team via live chat or email at support@my11.im. Before closing, ensure there are no remaining balances or active bets in your account. A more flexible alternative is to use the Self-Exclusion which allows you to pause your activity for a set period without permanently closing your account.
Deposit & Withdrawal
my 11 accepts all major Malaysian payment methods in MYR: Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX (Maybank2u, CIMB Clicks, RHB Now, and other major Malaysian banks). my 11 does not charge any additional fees for deposits. All deposits are processed instantly or within a few minutes.
The minimum deposit at my 11 starts from as low as RM 10 for most payment methods including Touch 'n Go, DuitNow, GrabPay, Boost, and ShopeePay. For FPX deposits (Maybank2u, CIMB Clicks), the minimum deposit is RM 20. There is no standard maximum deposit limit – for very large amounts, please contact my 11 support for assistance.
Withdrawals to e-wallets (Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay) are typically processed within 5–15 minutes after the request is submitted. Withdrawals via FPX to a Malaysian bank account take 1–3 business days depending on the bank. Your first withdrawal may take slightly longer due to standard security checks. Minimum withdrawal is RM 30.
If your deposit fails or is not credited to your my 11 account within 30 minutes: (1) Check the transaction status on your e-wallet or banking app, (2) Take a screenshot of your successful payment confirmation, (3) Contact my 11 live chat support with your transaction ID, amount, payment method, and date/time of the transaction. Our team will investigate and resolve the issue as quickly as possible.
my 11 does not charge any fees for deposits or withdrawals. However, some payment service providers may apply a small charge on their end. For FPX withdrawals, some banks may impose a small transfer fee depending on their own policies. The amount you receive is the amount you requested minus any bank-side charges (if applicable) – not charges from my 11.
Bonus & Promotions
The my 11 welcome bonus of up to RM 500 is available to new members making their first deposit. Once you have registered and verified your account, make your first deposit in MYR and the bonus will be automatically credited to your account based on a percentage match of your deposit amount. Log in and check the "Promotions" section to see the current match rate and applicable eligibility terms. T&C apply.
Rollover means you are required to wager a specified amount before bonus funds can be converted into withdrawable cash. For example: if the rollover requirement is 5x and your bonus is RM 100, you must place a total of RM 500 in bets before the bonus can be withdrawn. Each my 11 bonus carries its own rollover requirement – always check the full terms of each promotion before opting in.
my 11 offers a range of ongoing promotions for existing members: Weekly Reload Bonus (deposit match), Daily Cashback (percentage of losses returned), Football Free Bet for Liga Super Malaysia and EPL matches, Friend Referral Bonus, and exclusive VIP offers for loyal members. Check the "Promotions" section in your account regularly for the latest deals.
Share your unique referral code with Malaysian friends who don't yet have a my 11 account. When your friend registers using your code and makes their first qualifying deposit, both of you will receive a bonus reward. You can earn additional income each time a friend successfully registers and plays. Check the full terms of the referral programme under the "Promotions" section in your my 11 account.
Sports Betting
my 11 offers over 1,000 Sports Betting markets covering: Football (Malaysia Super League, EPL, La Liga, Bundesliga, Champions League), Badminton (BWF World Tour, Thomas & Uber Cup, Malaysia Open), E-Sports (MPL Malaysia, Mobile Legends, Valorant, DOTA 2), Basketball (NBA), Tennis, Formula 1, Cricket, and many more sports.
Yes! my 11 offers live (in-play) betting, allowing you to place bets while a match is in progress. Odds are updated in real time as the match unfolds. This is available for Liga Super football, EPL, badminton, e-sports, and many other sports. Go to the Live Match to view all in-play bets currently available.
my 11 offers a wide variety of bet types including Asian Handicap, 1X2 (match winner), Over/Under (total goals), Correct Score, Mix Parlay (combination of multiple selections), First Goal Scorer, and many other exotic markets. Odds are available in Decimal, Fraction, and Hong Kong formats – you can switch your preferred format in your account settings.
my 11's Cash Out feature lets you settle your bet before a match ends and receive the current offer value, even while the game is still in progress. The Cash Out value is calculated based on current odds compared to your original odds. This is useful for locking in a profit when your team is winning or limiting losses when things aren't going your way. Look for the Cash Out icon in the "My Bets" section during a live match.
Casino & Slots
my 11 offers a wide range of live casino games 24/7 with real dealers via high-quality video streams: Baccarat (multiple tables including Speed Baccarat), Blackjack, Roulette (European and American), Dragon Tiger, Sic Bo, and other exclusive table games. Go to the Live Casino to view all available tables.
RTP (Return to Player) is the theoretical percentage of wagered money returned to players over the long term. Most slots on my 11 have an RTP between 95% to 98%. RTP information for each game can be found in the game's settings or info section. It is important to note that RTP is a long-term average – results in any individual session may vary. Please play responsibly.
Yes. my 11 also offers digital table games (RNG-based) that can be played at any time without waiting for a seat. These include multiple variants of blackjack, roulette, baccarat, video poker, and other exclusive table games. Head to the Table Games to explore all available options.
Account Security
Log in to your my 11 account, go to "Account Settings" and select "Security". Enable Two-Factor Authentication (2FA) and choose your preferred method – SMS to your registered Malaysian mobile number or an authenticator app. Once activated, every login will require an additional OTP code on top of your password. We strongly encourage all members to enable 2FA for enhanced account protection.
The official my 11 website is only at my11.im. Always check your browser's address bar and ensure the padlock icon (HTTPS) is present. my 11 will never ask for your password via email, SMS, or WhatsApp. If you receive such a message, it is a scam. Bookmark my11.im in your browser for safe access. Please report any fake websites or social media accounts to us.
my 11 provides a range of control tools to help you play responsibly: Deposit Limit (daily/weekly/monthly), Loss Limit, Session Time Limit, Take a Break (1–90 days), and Self-Exclusion (6 months to permanent). All these tools can be activated via your account settings or by contacting my 11 support. Read more on the Responsible Gaming.
Technical & Mobile App
The my 11 mobile app is available for both Android and iOS, free of charge. Log in to your my 11 account via your mobile browser and navigate to the "Download App" section. For Android, download the APK file directly and allow installation from unknown sources in your phone's security settings. For iOS, follow the profile installation instructions. The my 11 app is optimised for all Malaysian smartphones.
Try the following steps: (1) Refresh the page or close and reopen the app, (2) Clear your browser cache and cookies, (3) Make sure your internet connection is stable – try switching between WiFi and mobile data, (4) Try a different browser or update your current browser to the latest version, (5) Check for any scheduled maintenance announcements in your my 11 account notification section. If the issue persists, contact my 11 support.
my 11 works smoothly on all major browsers updated to their latest version: Google Chrome (recommended), Mozilla Firefox, Microsoft Edge, Safari (Mac/iOS), and Samsung Internet. For the best experience, use the latest version of Chrome on your Android device. Make sure JavaScript is enabled and that your browser is not running any blockers that may interfere with the platform.
Why Malaysian Members Choose my 11
More than just a betting platform – my 11 is a community of Malaysian members who enjoy a safe, fair, and entertaining experience every day.
Fast MYR Deposits & Withdrawals
My 11's payment system is optimised for the Malaysian market – instant deposits and withdrawals to Touch 'n Go, DuitNow, and GrabPay processed in under 15 minutes. Your funds are always secure and readily accessible.
24/7 Bahasa Malaysia Support
My 11's Malay-speaking support team is available around the clock via live chat, email, and WhatsApp. With an average response time of under 3 minutes, your query will never go unanswered.
Safe & Trusted Platform
My 11 uses 256-bit SSL encryption to protect all member data and transactions. Our strict KYC process keeps the platform free from fraud and ensures a secure environment for all players.
1,000+ Sports Betting Markets
From the Malaysian Liga Super and EPL to BWF badminton and MPL e-sports – my 11 offers Malaysia's most comprehensive sports betting markets, with competitive odds and advanced in-play features.
Ongoing Bonuses & Promotions
My 11 members enjoy a RM 500 welcome bonus, daily cashback, weekly reload bonuses, football free bets, and exclusive VIP promotions. There's always something exciting waiting for you every week.
Responsible Gaming Commitment
My 11 provides a full suite of responsible gambling tools – deposit limits, loss limits, and self-exclusion – because we believe betting should be an enjoyable form of entertainment, not a burden. Your well-being is our priority.
Still Have Questions? Contact Us Directly
If you couldn't find what you were looking for in this my 11 FAQ, our support team is available at any time to assist you.
Live Chat
The fastest way to get help. my 11 live chat is available 24 hours a day, 7 days a week in Bahasa Melayu. Response time is under 3 minutes. Log in to your account and click the chat icon.
Support Email
Send your detailed enquiry to support@my11.im. Ideal for issues that require detailed explanation or document attachments. We respond within 24 business hours.
WhatsApp
Reach the my 11 support team via WhatsApp for quick and convenient assistance. Ideal for straightforward enquiries – provide your account number and username when you get in touch for faster service.